Kampaeng Ngam Hotel - SHA Extra Plus

The hotel offers a traditional Lanna-style charm, making it a memorable stay for many, particularly due to its excellent central location in Chiang Mai. Situated conveniently between the old city and the bustling night markets, it provides easy access to attractions while being tucked away on a relatively quiet street. This makes it an ideal choice for budget travelers and sightseers who prioritize accessibility and value. Guests often find the overall experience to be a good value for the price, appealing to those looking for an economic stay. While some guests praise the staff for their helpfulness and friendliness, others have noted a lack of enthusiasm or even rudeness. Cleanliness and room condition receive mixed feedback, with some finding rooms clean and well-kept, while others report issues. To enhance your stay, it is advisable to manage expectations regarding the hotel's age and consider requesting a room away from potential noise sources.

Facilities & Amenities
The hotel features a swimming pool that receives mixed reviews; while some guests find it refreshing and a nice place to relax, others describe it as small, uninviting, or not very clean, with limited sunbeds. The Wi-Fi connectivity is a consistent point of concern, frequently reported as poor, slow, or unreliable, making it difficult for guests to stay connected. Common areas, including the lobby and seating spaces, are described as having a traditional design, though some note dated furniture and a need for better upkeep, with occasional mentions of dust or cobwebs. The lift is available, but some guests experienced it being out of order during their stay. Other services like scooter rentals are offered, and there is a bar near the reception, though feedback on the bar's service and stock varies, with some finding it pleasant and others noting issues.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied. While some guests found their rooms to be clean and spacious, many reported issues such as dirty surfaces, dust, and a general sense of the hotel being tired and in need of renovation. A significant number of reviews highlight persistent unpleasant smells in the bathroom, often described as a sewerage odor, and issues with mold or leaking fixtures. Bed comfort is also inconsistent; some found the beds comfortable, while many others described them as hard or uncomfortable, sometimes requiring an extra topper. The air conditioning is frequently mentioned, with complaints about it being noisy, leaking, or not strong enough to cool the room effectively. Noise levels from neighboring rooms or external sources are also a recurring concern for some guests.

Dining & Food Quality
The hotel's breakfast service receives highly mixed to predominantly negative feedback from guests. While some appreciate the buffet variety that includes traditional dishes, eggs, and toast, many describe the food quality as average at best, with hot items frequently being cold or lukewarm. Several guests found the breakfast to be underwhelming or not particularly tasty, leading some to opt for dining elsewhere. A consistent point of dissatisfaction is the policy of charging extra for coffee during breakfast, which surprised and disappointed many visitors who expected it to be included. The restaurant area itself is generally perceived as a pleasant communal space, but the overall impression of the food quality suggests significant room for improvement to enhance the guest experience.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it highly convenient for exploring Chiang Mai. Guests appreciate its proximity to major attractions such as the Night Bazaar, Tha Phae Gate, and the Old City, all within easy walking distance. The surrounding area offers a wide array of restaurants, cafes, and massage parlors, providing ample dining and leisure options right outside the door. Despite being close to bustling areas, the hotel is situated on a relatively quiet street, allowing for a peaceful stay. For those needing transportation, Grabcar services are easily accessible, and the hotel also offers scooter rentals. Parking availability is mixed, with some guests noting difficulty finding spots or relying on nearby paid options, while others found suitable space for motorbikes.

Staff & Service
Feedback regarding the hotel staff and service is notably mixed. Most guests describe the staff as friendly and helpful, particularly highlighting their willingness to assist with requests, provide local advice, and facilitate smooth transactions like check-in. Some specific individuals are praised for their welcoming demeanor and attentiveness. However, a significant number of reviews report instances of staff being disinterested, unwelcoming, or even rude, with some guests feeling ignored or encountering a lack of enthusiasm. Issues with communication and a perceived reluctance to address concerns promptly were also mentioned. While some found the check-in process quick and efficient, others experienced delays or unhelpful responses. Overall, the service experience appears to vary greatly depending on the individual staff member encountered.

Additional Information
A prominent theme in guest feedback concerns the hotel's age and condition, with many noting that the property appears tired and in need of significant renovation and maintenance. Guests frequently mention that the online photos are misleading, presenting a more modern and pristine image than the reality. Another significant issue reported by numerous guests is a pervasive pest problem, including mosquitoes, ants, cockroaches, and even occasional sightings of mice in rooms. Some guests also raised concerns about security, citing weak door locks or instances where rooms were left unlocked after cleaning. Despite these challenges, the hotel is often recognized for its value for money, particularly for budget-conscious travelers. A unique and charming detail mentioned by some guests is the presence of hotel cats on the premises.