Lenas Donau Hotel

The hotel is frequently noted for its highly unreliable booking practices, with numerous guests reporting last-minute cancellations without clear reasons, often followed by rooms being re-listed at significantly higher rates. This has left many travelers, including those with children, stranded and forced to find alternative accommodation on short notice, leading to considerable frustration and inconvenience. While some guests find the location convenient for public transport and nearby amenities, the overall experience is often marred by issues related to room condition and cleanliness. The hotel appears to cater primarily to budget travelers and conference attendees due to its proximity to transit and a major convention center. To ensure a smoother stay, it is advisable to confirm all booking details directly with the hotel and consider bringing earplugs due to potential noise issues.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is mixed, with some guests finding them basic but functional, while others express significant dissatisfaction. The Wi-Fi is a common point of contention, often described as functional but unreliable, frequently dropping connections and being too weak for work, especially in the evenings. The elevator is noted by some as being small, and there are reports of it being out of order or having non-functional emergency bells. Guests appreciate the convenience of a nearby supermarket and shopping mall, but the hotel itself lacks in-room amenities such as a refrigerator, kettle, or coffee maker. Some reviews mention the absence of a safe in rooms. The hotel offers parking, but it is often described as expensive, limited, and having very tight spots, with some guests finding it difficult to access with lower vehicles.

Cleanliness & Room Comfort
Room comfort and cleanliness receive highly polarized feedback. Many guests report rooms being dirty upon arrival, with issues such as unvacuumed floors, stained carpets, and even mold in bathrooms. Some reviews mention insect infestations, including ants and cockroaches. The beds are frequently described as uncomfortable, with many guests complaining about stone-hard mattresses or thin, worn-out ones that feel like sleeping on a board. Noise is a significant concern, with thin walls and poor soundproofing allowing street noise and sounds from neighboring rooms to disturb sleep. Rooms are often described as outdated, with old furniture and worn-out walls, and some guests note a lack of air conditioning, leading to hot and stuffy conditions. Housekeeping is inconsistent, with many reports of rooms not being cleaned or towels not being changed for several days, even when requested.

Dining & Food Quality
The hotel's dining experience, primarily breakfast, garners varied opinions. Most guests find the breakfast to be acceptable and good value for money, offering a decent variety of options including scrambled eggs, bacon, sausages, vegetables, and some sweet items. The coffee is generally considered good. However, some guests report issues such as frequently broken or slow coffee machines, a lack of cocoa for children, and limited availability of certain items like bread or glasses. There are also complaints about the quality of some food items, such as dry or hard bread rolls and homogeneous scrambled eggs that are not to everyone's taste. Despite advertised features like a pancake machine or specific items like salmon, guests often find these to be absent. The selection of fresh fruit can be limited, and some guests note a lack of plant-based milk alternatives.

Location & Accessibility
The hotel's location is generally considered a strong positive by guests. It is conveniently situated within a 10-minute walk of metro stations (U1 and U2 lines), providing easy access to the city center and major attractions. A tram and bus stop are located directly across the street or right in front of the hotel, further enhancing public transport connectivity. The hotel is also noted for its proximity to the Danube River, offering pleasant walking opportunities, and is close to a shopping mall and a supermarket. For those attending events, its location near the Austria Centre Vienna is a significant advantage. Additionally, the airport bus (VAL3) has a stop conveniently located just across the street, making arrivals and departures straightforward.

Staff & Service
Feedback on staff and service is notably mixed. Many guests praise the friendly staff and their helpfulness, particularly at the reception, highlighting their efficiency and welcoming demeanor. Some appreciate the quick check-in process and the 24-hour availability of staff. However, a significant number of reviews describe staff as overwhelmed, unmotivated, or even unfriendly and uncooperative. There are frequent complaints about long lines at check-in, with only one person on duty leading to extended waiting times. Guests also express frustration over additional charges for early check-in and luggage storage, which are perceived as unfriendly and money-oriented. Instances of staff entering rooms without consent, failing to address complaints about room issues, or providing incorrect information are also reported, contributing to a sense of unreliability.

Additional Information
Guests should be aware that the hotel has a reputation for being used by school groups, which can contribute to increased noise levels. The Wi-Fi connectivity is a recurring issue, often described as slow and unreliable, making it difficult for guests to work or stream content. Some reviews mention that the hotel's pet-friendly policy might involve rooms with tiled floors rather than carpets, which some guests perceive as an excuse for outdated room conditions. There are reports of personal belongings being removed from rooms without consent, leading to loss. The hotel does not offer room service or in-room amenities like an ironing box. Guests have also reported instances of the hotel closing unexpectedly or cancelling confirmed bookings without prior notification, leaving travelers stranded.