Leonardo Hotel Vienna Westbahnhof

This hotel is highly regarded for its excellent location, offering superb access to public transportation and placing guests at the heart of a vibrant shopping district. Its proximity to a major transport hub makes it an ideal choice for sightseers and business travelers seeking convenience. While rooms are often described as compact, many guests appreciate the comfortable beds and the generally clean environment. The varied breakfast is a consistent highlight, providing a good start to the day. For solo travelers and couples who prioritize accessibility and a functional base for exploring the city, this hotel is a strong contender. To make the most of your stay, be prepared for potentially small room sizes and utilize the extensive public transport network right at your doorstep.

Facilities & Amenities
The hotel provides several convenient facilities, though some aspects receive mixed feedback. The elevators are frequently mentioned as being small and sometimes slow, with occasional reports of one being out of service, which can lead to waiting times. A compact gym is available, offering basic equipment and appreciated by guests for its functional setup and sometimes a good view. Wi-Fi connectivity is generally reliable, allowing guests to stay connected, though a few reviews noted occasional slowness. In-room amenities include a kettle for hot beverages and a small fridge, adding to guest comfort. Additionally, a small convenience store on-site offers quick access to essential items.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Rooms are consistently described as small or tiny, particularly for multiple occupants, though many guests find them perfectly adequate for short stays. The comfortable beds and pillows are often praised for ensuring a restful night's sleep, although some guests found the pillows too firm. Bathrooms are notably small and frequently feature sliding glass doors that do not fully close, leading to significant privacy concerns. Noise from hallways, neighboring rooms, and slamming doors is a common complaint, often impacting sleep quality. While many guests found their rooms clean, some reported issues with mold, stains, or inconsistent housekeeping during their stay.

Dining & Food Quality
The hotel's breakfast service receives mixed but generally positive reviews. It is often described as varied and plentiful, offering a good selection of cold cuts, bread, eggs, bacon, sausages, and fruit. However, some guests found the coffee quality inconsistent, and the breakfast area can become crowded, leading to slower table clearing. A recurring point in reviews is the absence of a full restaurant for lunch or dinner, with only breakfast and a bar available. The bar is noted for its pleasant atmosphere and is a convenient option for an evening drink.

Location & Accessibility
The hotel boasts an excellent location directly adjacent to Westbahnhof, providing immediate access to metro (U3 and U6 lines), tram, and bus services, including direct airport connections. This makes it highly convenient for exploring the city's attractions and reaching the city center quickly. It is also situated at the beginning of Mariahilfer Strasse, a major shopping street with numerous restaurants and shops within easy walking distance. While the area is generally considered safe, parking is available in a garage, though it is often described as narrow and can be an additional cost.

Staff & Service
Most guests commend the staff for being friendly, helpful, and attentive, particularly at the reception and in the breakfast area. The check-in and check-out processes are generally described as quick and efficient. However, some reviews mention instances of staff appearing disinterested or less welcoming. Housekeeping service receives mixed feedback; while some found rooms consistently clean, others reported inconsistencies such as rooms not being cleaned daily, trash not being emptied, or items not being replenished. Early morning noise from housekeeping activities was also noted by some guests, impacting their morning rest.

Additional Information
Guests should be aware that the hotel's cancellation policy can be strict, which has led to issues for some travelers needing to rebook their stays. For added security, the hotel provides a safe in each room for guests to store their valuables. Some reviews indicate that the hotel's overall condition appears somewhat dated in certain areas, suggesting that some parts of the property could benefit from renovation to enhance the guest experience.