Loyy Hotel

The hotel offers a unique experience, distinguished by its self-service breakfast system and expansive common areas, which are uncommon for a property in its budget category. Its strategic location is a major draw, placing guests at the heart of the city's attractions. While many guests commend the hotel's overall cleanliness and value for money, feedback on these aspects, as well as staff friendliness, is mixed. The hotel is particularly well-suited for budget travelers, backpackers, and solo travelers seeking an affordable stay with opportunities for social interaction. Sightseers will also find the location highly convenient for exploring. To make the most of your stay, be prepared for the self-service breakfast routine and consider bringing your own towel if staying in a dormitory, as they are not always provided.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest convenience, including a notable elevator, a rare amenity for a budget property. Guests can enjoy spacious communal areas on the ground floor, ideal for working, relaxing, and socializing, complemented by smaller communal spaces on each floor. Laundry facilities, comprising washing machines and dryers, are available for a fee, though some guests reported issues with the condition of these machines. Free Wi-Fi is offered throughout the property, but its reliability and speed can be inconsistent, particularly in upper-floor rooms. Many rooms are equipped with a fridge and TV, while dormitories feature privacy curtains and lockers for secure storage. Some guests noted that the air conditioning in their rooms did not cool effectively, and the hotel also provides bicycles for guest use, though their maintenance varies. Shared bathrooms are generally clean and offer hot water, but some guests reported issues with cleanliness and maintenance.

Cleanliness & Room Comfort
Guest feedback regarding cleanliness and room comfort is notably mixed. While many found the hotel and rooms adequately clean, a significant number of reviews highlighted issues such as dirty floors, stained blankets and pillows, and visible hair. The mattresses frequently received critical comments, with many guests describing them as uncomfortable due to being old, saggy, or having prominent springs, often leading to poor sleep and back pain. Some rooms were reported to have poor ventilation and unpleasant odors, contrasting with others described as spacious and modern. Despite its central location, the hotel is generally considered surprisingly quiet, though occasional street noise or sounds from other guests can be heard. In-room amenities typically include a fridge and TV, with basic toiletries and drinking water provided. Shared bathrooms are often praised for their cleanliness and hot water, but some guests noted issues with mold, low water pressure, or a lack of privacy.

Dining & Food Quality
The hotel offers a free breakfast that is a significant highlight for many guests, often exceeding expectations for a budget accommodation. This breakfast operates on a unique self-service system, where guests are encouraged to prepare their own meals, including cooking eggs and cleaning up afterwards. The food options are comprehensive, typically including milk, cereal, eggs, bread, various vegetables like lettuce, tomatoes, and cucumbers, and fried rice. Guests appreciate the kitchen facilities available for their use, allowing for a personalized breakfast experience. While the overall quality is praised, some minor points mentioned include occasional shortages of water or a lack of certain items that were previously available. The dining area is spacious and available for use throughout the day, though some guests noted a lack of air conditioning in this space.

Location & Accessibility
The hotel boasts a highly strategic location, placing guests within easy walking distance of major attractions. It is conveniently close to Tha Pae Gate, the Chiang Mai Night Bazaar, and various other markets and points of interest, making it ideal for sightseers and those looking to explore the city on foot. The surrounding area is vibrant, with numerous restaurants, street food vendors, and convenience stores like 7-Eleven readily accessible. While situated in a lively area with many bars and massage establishments, the hotel itself is generally considered quiet, providing a peaceful retreat from the bustling nightlife. Parking is available, with dedicated motorbike parking on-site and car parking located a short walk away behind a nearby temple, though the access alley for cars can be narrow.

Staff & Service
Guest experiences with the staff are notably mixed; while many praise their friendliness and helpfulness, others report instances of unresponsiveness, a lack of empathy, or a cold demeanor. The reception staff are often highlighted for being polite and providing useful information, contributing to a smooth check-in process for most. However, some guests encountered issues with housekeeping, reporting rooms not being cleaned, requests for fresh linens being initially refused, or unexpected entry by maintenance staff without prior notification, leading to concerns about privacy. Communication can sometimes be challenging due to a language barrier. In isolated but serious instances, guests reported highly unprofessional and untrustworthy behavior from staff, including refusal to store belongings and inadequate assistance during unexpected situations, leading to feelings of insecurity and dissatisfaction. Some guests also noted minor inconveniences such as torn towels being provided or staff gossiping.