Rendezvous Hotel Singapore

The hotel is a memorable urban retreat, distinguished by its exceptional location directly adjacent to a major metro station and its highly praised Club Lounge benefits. This combination makes it an ideal choice for sightseers eager to explore the city's attractions, business travelers seeking convenient transport links, and couples looking for a comfortable and well-connected base. Families also find it suitable due to the spacious rooms and helpful staff. Guests consistently highlight the ease of access to public transportation and the added value of the Club Lounge. To maximize your stay, guests recommend taking full advantage of the extensive public transport network right outside the door and considering the Club Lounge access for enhanced amenities and service.

Facilities & Amenities
Guests generally appreciate the range of facilities available, despite some areas showing their age. The swimming pool is described as a nice, relaxing space, often complemented by a hot spa or jacuzzi, though some note the main pool water can be quite cold and lacks umbrellas for shade. A well-equipped gym is available, with some guests finding it sufficient for their needs, while others consider it small. Rooms often feature a complimentary mini-bar that is regularly restocked with a good variety of drinks, a highly valued perk. Free Wi-Fi is provided and generally performs decently. Modern bathroom features like Toto toilets or Japanese bidets are a pleasant surprise for many. However, some common areas and the overall decor are noted as being dated or in need of refurbishment, particularly the carpets in hallways.

Cleanliness & Room Comfort
Guests frequently commend the cleanliness of the rooms and the comfortable beds, often describing them as super comfortable and ensuring a restful night's sleep. Many rooms are noted for being spacious, often larger than typical Singapore hotel rooms, providing ample comfort. The bathrooms are generally well-regarded, featuring walk-in showers with good water pressure, and some even include a separate bath. In-room amenities like tea and coffee supplies are generous, and the presence of a coffee machine is appreciated. While rooms are mostly quiet, some guests have experienced issues with the air conditioning being too cold or difficult to control. A recurring comment mentions the hotel's dated decor in rooms, with observations of worn carpets, stained furniture, or a slight stale smell in some instances, indicating a need for updates.

Dining & Food Quality
Feedback on dining experiences is quite mixed, with a clear distinction between the Club Lounge and the main breakfast offerings. Most guests who opted for Club Lounge access highly praise the food quality and variety, particularly the canapés and free-flowing drinks during evening happy hour, describing them as delicious and plentiful. However, the main breakfast served in the restaurant receives frequent criticism. Many guests found the breakfast variety to be limited, repetitive, and often described the food as cold, including items like bacon and eggs. The breakfast area can also become very crowded and busy, leading to a less relaxing experience. Some guests felt the breakfast was overpriced and not worth the cost, opting to dine elsewhere after their first experience.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, offering unparalleled convenience for exploring the city. It is situated directly adjacent to the Bencoolen MRT station, providing covered access, and is within a short walking distance of two other MRT stations, Bras Basah and Dhoby Ghaut, offering excellent connectivity across multiple lines. Bus stops are conveniently located right outside the hotel entrance, including stops for the hop-on/hop-off tourist buses. Guests appreciate being within walking distance of numerous attractions, including Orchard Road, Raffles Hotel, various shopping malls, museums, and vibrant food courts. The presence of a 7-Eleven store within the hotel building or right next door further enhances its accessibility for quick needs.

Staff & Service
The staff and service at the hotel receive widespread praise, with guests consistently describing them as friendly, helpful, attentive, and professional. Many reviews highlight the quick check-in process and the staff's willingness to accommodate requests, such as early check-ins, late check-outs, and room upgrades. The concierge service is frequently commended for providing detailed information and assistance with travel plans. Staff in the Club Lounge are particularly noted for their exceptional attentiveness and genuine hospitality, making guests feel very welcome. Housekeeping is also described as diligent and responsive. While the vast majority of interactions are positive, a few guests noted isolated instances of front desk staff being less welcoming or in-room service being slow, but these appear to be exceptions.

Additional Information
For guests seeking added value, the Club Lounge access is a significant benefit, offering not only complimentary drinks and canapés but also perks like free laundry services for a certain number of items, which is highly appreciated. The hotel demonstrates a commitment to sustainability efforts, such as providing refillable glass water bottles in rooms, aligning with eco-conscious travel. It's worth noting that while there are many dining options nearby, the hotel itself does not operate a dedicated on-site restaurant for dinner, with adjacent dining establishments being independently run. Some guests also mentioned the pool area, while pleasant, does not receive direct sunlight for much of the day.