Riverside Hotel

This hotel offers exceptional value for money, making it a popular choice for travelers seeking an affordable yet comfortable stay. Its prime location next to the river and within easy walking distance of the city's main attractions is a significant draw, providing a peaceful atmosphere while remaining accessible. Guests frequently highlight the comfortable beds and the generally clean rooms as key positives. The hotel is particularly well-suited for budget travelers and sightseers who prioritize location and affordability, as well as Muslim travelers due to nearby halal dining options. Bike riders also find the ample parking convenient. To ensure the best experience, guests are advised to request a room in one of the newer buildings or opt for a superior room, and to be mindful of the deposit return process upon check-out.

Facilities & Amenities
The hotel provides ample free parking, which is a significant convenience for guests traveling by car or motorcycle, though some note the presence of large speed bumps in the parking area. While there is no swimming pool, the hotel offers a range of other amenities. Many rooms feature a balcony with seating, providing a pleasant space to relax and enjoy the surroundings. However, the Wi-Fi connectivity receives mixed reviews, with some guests experiencing inconsistent signals or drop-outs, especially during peak hours, while others find it to be excellent. Some guests mention that shared amenities like a microwave and hot water dispenser are located in the lobby, which can be a considerable distance from rooms in other buildings. Additionally, the absence of an iron board in rooms is noted by some.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied, often depending on the specific building or room type. Most guests find their rooms and bathrooms to be clean and well-maintained, with many praising the comfortable beds and good water pressure in the showers. However, some older rooms are described as less hygienic, with issues such as musty smells, mold, or drain odors being reported. Room sizes are generally considered adequate, ranging from compact to spacious. While some rooms offer a quiet retreat, others are noted for noise issues, with sounds from the corridor or neighboring rooms being easily audible due to a lack of soundproofing. In-room amenities typically include a refrigerator, hair dryer, and television, though the quality of the TV signal can be inconsistent. Some guests found the air conditioning effective, while others experienced units that were noisy or less efficient. Concerns were also raised about hard pillows, stained or itchy sheets, and the occasional presence of mosquitoes.

Dining & Food Quality
While the hotel does not extensively feature its own dining options in guest reviews, its immediate surroundings are highly praised for their food accessibility. Guests consistently highlight the convenience of having a delicious restaurant directly across the street, offering a variety of local dishes. There is also a Halal restaurant conveniently located in front of the hotel, catering to specific dietary needs. Additionally, a dim sum shop is available nearby, providing quick and tasty meal options. The general consensus is that finding good quality and affordable food is very easy due to the hotel's strategic location, making it unnecessary for guests to rely solely on hotel-provided dining.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy walking distance of many popular attractions. It is situated right next to the river, offering pleasant views and strolls. The night market is just a five-minute walk away, providing a vibrant evening experience with numerous food stalls and local goods. Key landmarks such as the Black Crab statue and other city center attractions are also readily accessible on foot. Guests appreciate the convenience of having a 7/11 and other local markets nearby for daily needs. The hotel's position within the town makes it a convenient base for exploring the city, with good access to various points of interest.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentive service. Many guests describe them as always smiling and willing to assist with requests, contributing significantly to a positive stay. However, experiences with the check-in and check-out process are mixed; some guests report quick and hassle-free procedures, while others encountered difficulties, particularly when retrieving their deposit, sometimes experiencing delays or confusion. While housekeeping is generally effective in cleaning rooms daily, some guests expressed concern over instances of staff entering rooms without prior authorization or a "do not disturb" sign. Communication with the reception staff also varies, with some guests finding it challenging, while others note the presence of staff members proficient in English.

Additional Information
Guests should be aware of certain policies and potential discrepancies. There have been reports of a 3% surcharge for credit card payments, and some guests have noted unexpected additional charges on their bank accounts. A recurring theme is a discrepancy between advertised rooms and actual rooms received, with some guests feeling that standard rooms are significantly older and less appealing than what is shown online, leading to an upselling of superior rooms. It is generally recommended to opt for the superior room for a better experience, as these are often in newer buildings and are considered well worth the slight price difference. While the hotel generally offers a quiet atmosphere, some rooms are noted for having orange lighting that is not ideal for working or reading.