Royal Pines Hotel Urawa

The hotel offers a luxurious and comfortable stay, distinguished by its spacious rooms and impressive high-rise views that often include Mount Fuji or the city's night skyline, providing a memorable backdrop for any visit. It serves as an excellent base for various traveler types, including business travelers seeking a quiet yet convenient location for work, couples looking for a romantic getaway with fine dining options, and families who appreciate the ample room space and accommodating staff for children. Sightseers will also find its proximity to Urawa Station and local attractions highly beneficial for exploring the area. Guests consistently highlight the hotel's overall cleanliness, the attentive service from its staff, and the exceptional quality of its breakfast, which is often cited as a highlight. To enhance your experience, consider requesting a room on a higher floor for the best views, and be sure to indulge in the highly-praised breakfast buffet.

Facilities & Amenities
Many guests appreciate the hotel's comprehensive facilities, which contribute to a convenient stay. The hotel offers underground municipal parking for a fee, providing a secure option for those arriving by car. While some guests noted issues with the air conditioning not always blowing cold or being difficult to regulate, others found the room temperature control effective. Humidifiers are available in rooms, though some found them noisy or ineffective. For guest convenience, ice machines and vending machines are accessible, and a shuttle bus service to Haneda Airport is a significant advantage. The hotel also features a popular pastry shop and other boutiques, adding to the on-site offerings. Most guests found the Wi-Fi generally available, though some experienced instability or difficulty connecting on personal computers.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its cleanliness and the spaciousness of its rooms, which are often described as larger than standard Japanese hotel rooms, providing ample space for relaxation. While the hotel's decor is noted by some as dated or showing wear and tear, the rooms are generally well-maintained. Feedback on bed comfort is mixed; most guests found the beds comfortable, ensuring a restful night's sleep, though some found them too firm. Noise levels are typically low, with guests appreciating the quiet environment free from external disturbances like railway or road noise. However, a few guests reported disturbances from noisy neighbors. In-room amenities include mineral water and air purifiers, but some guests noted a lack of sufficient power outlets near the bed and occasional issues with bathroom cleanliness, such as mold or hair. Many rooms offer stunning high-rise views, enhancing the overall comfort.

Dining & Food Quality
The hotel's dining options consistently receive high praise, with the breakfast buffet being a particular highlight for many guests. It is frequently described as excellent, delicious, and offering a wide variety of Western, Japanese, and Chinese dishes, with specific mentions of tasty croissants. Guests often consider the breakfast a significant value and a memorable part of their stay. The hotel houses multiple restaurants, including a Japanese restaurant and a high-rise dining venue, all noted for their delicious food and quality. The lunch buffet is also popular, offering good value and a pleasant dining experience. A pastry shop on the premises is well-regarded for its tasty baked goods, providing convenient options for snacks and treats. Overall, the hotel's culinary offerings significantly enhance the guest experience.

Location & Accessibility
The hotel boasts a highly convenient central location, situated within a 5 to 10-minute walk from Urawa Station, making it an accessible base for exploring the area. While some guests found the walk slightly long, especially with luggage, the route is flat and pleasant. The surrounding area is vibrant and well-equipped, featuring a plethora of restaurants, shops, convenience stores, and supermarkets, ensuring guests have easy access to dining and daily necessities. Its proximity to Saitama Super Arena (just one station away) and the Urawa Art Museum (attached to the hotel) is a significant advantage for event-goers and culture enthusiasts. The hotel also offers underground parking for a fee, catering to guests arriving by car, and provides a direct shuttle bus service to Haneda Airport, further enhancing its accessibility.

Staff & Service
The hotel staff consistently receives high commendation for their friendliness, helpfulness, and attentive service, contributing significantly to a positive guest experience. Many guests highlight the staff's excellent hospitality, noting their quick responses to requests, such as providing children's amenities or arranging taxis. The check-in and check-out processes are generally described as quick and smooth, with staff often accommodating early arrivals or offering complimentary room upgrades. Housekeeping is praised for being thorough and efficient, ensuring rooms are well-maintained. While most feedback on service is overwhelmingly positive, some guests reported mixed experiences when handling complaints, with a few instances of perceived dismissiveness or unhelpful phone interactions. However, many also shared stories of "divine response" from staff in resolving issues like noisy neighbors or booking errors, showcasing a strong commitment to guest satisfaction.

Additional Information
This hotel, while showing some signs of age in its decor, is consistently praised for its meticulous maintenance and overall cleanliness, ensuring a comfortable stay. Guests appreciate the hotel's commitment to environmental initiatives, such as providing amenities at the front desk rather than in-room, and offering an eco-card incentive for guests who opt out of daily room cleaning, which can be exchanged for a discount voucher. The hotel is a popular choice for special occasions, with many guests celebrating birthdays or anniversaries, often benefiting from thoughtful gestures like room upgrades. While the Wi-Fi is generally available, some guests experienced intermittent connectivity issues, particularly with personal computers. The hotel's value for money is frequently noted, especially given the spaciousness of the rooms compared to other options in the region.