Shinjuku Washington Hotel

This hotel is highly regarded for its direct airport limousine bus service, offering unparalleled convenience for arrivals and departures. Its location in Shinjuku, while a short walk from the main station, is praised for being away from the busiest areas yet still accessible. The hotel is a practical choice for sightseers and business travelers due to its proximity to the Tokyo Metropolitan Government Building and various transit options. Solo travelers and couples who prioritize convenience and value over spacious accommodations will find it suitable. Many guests appreciate the array of on-site dining and convenience stores. To enhance your stay, consider utilizing the underground passage to Shinjuku Station, especially during inclement weather, and be prepared for compact room sizes typical of urban Tokyo.

Facilities & Amenities
Guests frequently highlight the convenience of the hotel's integrated facilities, which include a multi-level mall housing various restaurants and an Anytime Fitness center. The presence of multiple convenience stores, such as Family Mart and Lawson, within the building is a significant advantage for quick purchases and snacks. The hotel also provides laundry facilities, though some guests note issues with machine availability and dryer efficiency, as well as their location on a public floor. Complimentary Wi-Fi is available, ensuring connectivity. In the lobby, guests can find a selection of amenities like facial masks, bathing salts, and beauty products, adding a thoughtful touch to their stay. Additionally, ice machines and vending machines are accessible, and a self-service luggage storage system offers flexibility for early arrivals or late departures.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is varied. Most guests describe the rooms as small, tiny, or compact, noting that space for luggage can be limited, sometimes requiring bags to be placed on the bed. While many find the beds comfortable, some mention that the pillows are too firm. A recurring concern is the room temperature, as the air conditioning is centrally controlled, often leading to rooms feeling too warm or stuffy with limited individual adjustment. Some guests report thin walls, leading to audible neighbor noise, including conversations, crying, or snoring, and occasional elevator noise or subway noise. While many reviews praise the overall cleanliness, some mention isolated instances of dirt marks on walls, stained carpets, or issues with bathroom cleanliness, including unpleasant odors.

Dining & Food Quality
The hotel offers several dining options, with the breakfast buffet being a prominent feature. Many guests commend the excellent and delicious breakfast, particularly highlighting the variety of options available and the pleasant view from the 25th-floor restaurant. However, some reviews indicate that the breakfast area can become very crowded, leading to long queues, and a few guests feel the quality does not always justify the cost. Beyond breakfast, the hotel houses various other restaurants that provide diverse culinary choices for lunch and dinner, though some guests note that certain establishments may close earlier than expected or offer a limited selection. A bar is also available in the basement for evening relaxation.

Location & Accessibility
The hotel's central location in Shinjuku is a major draw, offering convenient access to key areas. It is situated directly across from the Tokyo Metropolitan Government Building, which features a free observation deck and evening light projections. While the Shinjuku Station is a 10 to 15-minute walk, many guests appreciate the underground passage that connects the hotel to the station, providing a sheltered route, especially during adverse weather. The most frequently praised aspect of accessibility is the direct airport limousine bus service, with a stop located right outside the hotel entrance, offering seamless transfers to and from the airport. Underground parking is also available for guests traveling by car.

Staff & Service
Guest experiences with staff and service are somewhat mixed. Many guests praise the friendly staff, describing them as helpful, polite, and attentive, contributing to a positive stay. However, a notable point of contention is the check-in process, which is frequently described as slow and prone to long queues, sometimes taking 30 to 45 minutes, with self-check-in kiosks not always functioning smoothly. While the check-out process is generally reported as quick and efficient, some guests have encountered staff who appeared impatient or less accommodating when addressing specific requests. Housekeeping services are typically provided, though some guests note an "eco-friendly" policy that may limit daily full room cleaning to towel and rubbish changes.

Additional Information
The hotel implements an eco-friendly policy, which means full room cleaning, including bed making, is not performed daily unless specifically requested; instead, towels and rubbish are changed. Guests can also find a variety of complimentary toiletries and amenities available for pick-up in the lobby, promoting reduced waste. For those needing to manage their belongings, the hotel offers self-service luggage storage lockers, which are appreciated for their convenience. Other useful on-site services include money exchange machines, ATMs, and even a photocopy machine. It is worth noting that the rooms typically do not offer English television channels, which some international guests find limiting.