Stella Swiss Quality Hotel

This hotel offers a memorable stay, distinguished by its breathtaking mountain views from many rooms and its exceptionally friendly and helpful staff. Guests consistently highlight the hotel's pristine cleanliness, comfortable accommodations, and prime location, making it an ideal choice for families seeking a welcoming atmosphere and ample space, as well as sightseers and explorers eager to discover the region. The hotel's commitment to guest satisfaction is evident in the personalized attention and thoughtful amenities provided. To make the most of your visit, guests recommend leveraging the staff's extensive local knowledge for activity planning and considering a room with a balcony to fully appreciate the stunning vistas.

Facilities & Amenities
The hotel provides a range of appreciated facilities designed to enhance guest comfort and convenience. Many guests enjoy the indoor swimming pool, noting it as a pleasant amenity, though some found the water temperature a bit cool. A small fitness area with equipment is also available within the pool vicinity. For those traveling by car, free parking is a significant advantage, often available directly on-site. A unique and highly valued feature is the microwave located in the lobby, complete with bowls, plates, and utensils, allowing guests to heat up their own food. The hotel also offers a lovely garden and outdoor terrace area, perfect for relaxation, and provides complimentary coffee and tea in the lobby during the afternoon.

Cleanliness & Room Comfort
Guests consistently praise the hotel's spotless cleanliness, noting that rooms are well-maintained and tidied daily. Room size receives mixed feedback; while many describe their rooms as spacious, particularly family rooms or those with a balcony, some single rooms are considered small. The beds are generally found to be comfortable, with guests appreciating the soft sheets and pillows that contribute to a restful sleep. However, some guests noted that the bathrooms can be small or cramped, with occasional issues regarding shower head height or water splashing onto the floor. Noise levels are generally quiet, though some rooms facing busy roads experienced traffic noise. The lack of air conditioning is a recurring point, especially during warmer months, with fans provided as an alternative.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise, described by guests as "good and complete," "delicious," and "amazing." The breakfast variety is well-regarded, offering a selection of cold items, various types of bread, cheeses, meats, yogurt, and fruits. A standout feature is the option for guests to prepare their own eggs or omelets at a dedicated station, adding a personalized touch. The coffee is frequently complimented, with many appreciating the quality of the cappuccino machine. While the breakfast spread is extensive, some guests noted that vegetarian options could be more varied. The hotel does not offer dinner service, but its central location provides easy access to numerous nearby restaurants.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the area. It is just a short 5 to 10-minute walk from Interlaken West train station, providing easy access for arrivals and departures. While Interlaken Ost station is further, typically a 20 to 25-minute walk, the hotel's proximity to bus stops offers alternative transportation. Guests appreciate being within easy walking distance of the town center, numerous restaurants, and shops. Despite its central position, the hotel is situated on a quiet street, offering a peaceful retreat. Key attractions like Höhematte Park and the paragliding landing area are also conveniently close by.

Staff & Service
The hotel's staff are overwhelmingly praised for their exceptional friendliness and helpfulness, consistently described as welcoming, attentive, and professional. Guests highlight their willingness to provide guidance and local tips, including maps, directions, and personalized itinerary suggestions for exploring the region. The check-in process is noted as smooth, with some guests even receiving early access to their rooms. Housekeeping is commended for its daily efficiency and attention to detail, ensuring rooms are spotless. Many reviews mention thoughtful special touches, such as welcome chocolates, daily treats on the bed, and complimentary room upgrades. The visible presence and engagement of the owners also contribute to the warm and personalized service experience.

Additional Information
Guests staying at the hotel receive an Interlaken discount card, which proves highly beneficial for accessing local public transportation and enjoying various discounts on tourist activities. The hotel maintains a pet-friendly policy, accommodating guests traveling with their companions. For convenience, umbrellas are thoughtfully provided in the rooms, a practical amenity for unexpected weather changes. While the hotel has undergone some renovations, some areas retain an older charm. The absence of an in-house restaurant for dinner is noted, but this is mitigated by the abundance of dining options within a short walk.