The Pannarai Hotel

The hotel's central location in Udon Thani, offering immediate access to the city's vibrant nightlife and major attractions, is a defining characteristic. Guests consistently praise the spacious rooms, comfortable beds, excellent staff, good breakfast buffet, and a nice pool. This makes it an ideal choice for sightseers and leisure travelers who appreciate being in the heart of the action, as well as business travelers due to its convenient access to the city's core. While its lively surroundings appeal to those seeking nightlife, it may be less suitable for families or couples prioritizing quiet relaxation. To ensure a restful stay, guests are strongly advised to request a room on a higher floor or on the poolside of the hotel to minimize noise from nearby entertainment venues.

Facilities & Amenities
The hotel features a nice pool area, often described as lovely with trees and loungers, providing a pretty pool area with shade and chairs. However, some guests note that the pool can get crowded, is small, or that the water is cold. There are also comments about not enough sunbeds and the pool lining ripping away or needing repair. A small fitness center or gym is available, though some guests found it small and with limited equipment, with occasional reports of the air conditioning not working. Good parking, including secure and covered parking, is available and appreciated. While free Wi-Fi is provided, some guests experienced it dropping out or being unreliable. Rooms are equipped with a well-stocked minibar, though some found items overpriced. The elevator is noted as fast.

Cleanliness & Room Comfort
Rooms are consistently described as clean and tidy, with many guests praising their spacious nature. The beds are generally found to be comfortable, though a few guests noted them as being too hard. While rooms are well-maintained, some show wear and tear or are described as old, with suggestions for renovation. The bathroom is often noted as spacious, but some guests experienced issues such as lukewarm water or low water pressure in the shower, mould on silicon, or leaking shower screens. Some also noted the absence of a bathtub. A significant concern is noise levels from nearby bars and clubs, with thumping bass audible until the early morning hours, even with double-glazed windows. Guests recommend requesting higher floors or poolside rooms to mitigate this. Air conditioning is generally effective, but some reviews mention units being old or not working efficiently. Balconies are present but are described as small with no seating.

Dining & Food Quality
The breakfast buffet receives widespread praise for its variety and quality. Guests appreciate the extensive selection of both Thai and European dishes, including fresh options and local specialties. The egg station, offering freshly made omelettes, is a particular highlight. While many find the breakfast excellent, some guests note that the selection is more catered for Asians, with fewer Western options like bacon. The hotel also features a restaurant that serves good meals, though some guests found the food and drinks to be overpriced compared to external options. Room service is available but also described as expensive and not always of the best quality.

Location & Accessibility
The hotel boasts an excellent central location in Udon Thani, making it highly convenient for guests. It is within walking distance of major attractions such as Central Plaza, UD Town, and the night market. The train station and bus station are also easily accessible on foot. Its proximity to a vibrant area with numerous bars and restaurants is a significant draw for those seeking nightlife, though this also contributes to noise concerns for some guests. Parking is available on-site and is described as good, secure, and covered, providing convenience for guests traveling by car. The hotel's location also offers easy access to the airport and other parts of the city.

Staff & Service
The hotel staff consistently receive high praise for being excellent, friendly, and helpful. Guests frequently highlight their politeness, attentiveness, and professionalism, noting that many speak good English. The check-in and check-out process is generally described as easy and quick, with staff often accommodating early requests. Housekeeping is efficient, ensuring rooms are clean and well-maintained daily, though some guests occasionally noted minor issues with towel or toilet paper replenishment. Staff are commended for their willingness to assist with various requests, including help with parking and guidance at breakfast. Overall, the staff's dedication to providing a positive guest experience is a recurring theme.

Additional Information
Guests should be aware that while the hotel is generally considered good value for money, some have experienced unexpected charges, such as for a bathroom floor towel or for minibar water that was not clearly marked as chargeable. The hotel is a popular "go-to" choice for many returning visitors to Udon Thani. Some guests noted that the hotel's location, while central, is adjacent to a lively entertainment area, which some found not child-friendly due to the presence of bars. The hotel offers a deposit upon check-in, which is typically returned promptly, though some guests have reported issues with its return. While the hotel aims for a quiet atmosphere, some rooms are directly affected by loud music from nearby venues, making it not suitable for relaxing for those sensitive to noise.