Eurostars Park Hotel Maximilian

The hotel is a historic building with a grand, palatial facade, offering a unique and charming atmosphere that transports guests back in time. Its central location is a significant draw, placing it within easy walking distance of the train station, bus station, and the historic old town. Guests often appreciate the spacious rooms and the overall sense of character the property exudes. This hotel is particularly well-suited for sightseers and individual travelers eager to explore the city on foot, as well as couples seeking a romantic getaway with a touch of history. Families also find it convenient due to the room sizes and accessibility. While many enjoy its classic appeal, some note that the hotel is aging and could benefit from modernization. To enhance your stay, consider requesting a recently renovated room and be prepared for potential city noise, especially if your room faces the street.

Facilities & Amenities
The hotel features a comfortable lobby area where guests can find a coffee machine and tea available, with some reviews also mentioning a lounge area offering free tea, coffee, pastries, fresh fruit, and fruit-infused water. An underground car park is provided, which, while convenient for its central location, is frequently described as run down, tricky to access, and lacking direct elevator access to the rooms. Despite its condition, it is generally considered secure. Guests note the presence of free Wi-Fi, though some report it can be unreliable in certain areas. The hotel does not feature a dedicated restaurant or bar beyond the breakfast service, though a separate cellar bar is mentioned, operating with limited hours and not directly managed by the hotel. Many common areas, particularly the carpets in the corridors, are noted as being worn, stained, and in need of renovation.

Cleanliness & Room Comfort
Rooms are generally described as clean and spacious, with some featuring renovated bathrooms that often include a separate toilet, a detail appreciated by many guests. Towels are typically exchanged daily, and nice toiletries are provided. However, a significant number of guests report issues with room comfort. A common complaint is the lack of air conditioning, leading to hot rooms during warmer months, with only a fan provided. Noise levels from outside, including street and park sounds, are frequently mentioned due to poor sound insulation, making restful sleep difficult for some. The beds and mattresses receive mixed feedback, with many finding them uncomfortable, describing them as old, lumpy, or having noticeable springs. Some rooms are also noted for a musty smell or odors from pipes, and some furniture is described as outdated. Minor issues like non-working lamps or light switches and small TVs are also occasionally reported.

Dining & Food Quality
The breakfast buffet is a highlight for many guests, often described as wonderful, delicious, and plentiful, offering a good variety of both sweet and savory options. The breakfast room itself is highly praised for its beautiful, palatial, and baroque atmosphere, creating an elegant start to the day. Guests appreciate the selection, which includes fresh fruit, various cheese selections, sausage, muesli, and different types of bread and rolls. Some reviews specifically mention the availability of oat milk and made-to-order omelettes. However, feedback on food quality is mixed; some guests found the offerings to be average or noted issues such as "cheap industrial goods," "stale bread," or "grey sausage." There are recurring complaints about coffee machines being frequently out of order or needing maintenance, and occasional reports of limited cheese selection or a lack of butter. Some guests also observed hygiene issues in the breakfast area, such as dirty bins or flies.

Location & Accessibility
The hotel boasts an excellent location, being very central and in a prime position for exploring the city. It is within perfect walking distance of the train station and bus station, making it highly convenient for arrivals and departures. Guests can easily walk to the old town, Altstadt, and numerous shopping and restaurant options. Key landmarks like St. Emmeram Basilica, the Stone Bridge, and local Christmas markets are also readily accessible on foot. While the location is praised for its convenience, some guests express concerns about the immediate surrounding area at night, describing it as less inviting. The hotel offers underground parking, which is a significant convenience in a central area. However, the parking garage is often noted for being narrow, run down, and tricky to navigate, particularly for larger vehicles, and it lacks direct elevator access to the hotel rooms.

Staff & Service
The staff at the hotel consistently receive high praise from guests, frequently described as friendly, helpful, accommodating, professional, attentive, competent, polite, and welcoming. Many guests highlight their positive interactions with the reception team, noting a quick check-in process and a willingness to assist with various requests. Housekeeping is also commended for maintaining cleanliness. Some reviews specifically mention staff members going "above and beyond" to ensure a pleasant stay. However, there are isolated reports of less positive experiences, including instances of rude staff at check-in or difficulties with communication, particularly for non-German speakers at reception. A few guests also noted that staff seemed scarce during busy breakfast periods. Despite these few exceptions, the overwhelming majority of feedback points to a dedicated and service-oriented team.

Additional Information
Guests should be aware of several specific details that impact the overall experience. The underground parking garage, while convenient, does not have an elevator connecting directly to the hotel rooms, requiring guests to use stairs. Room layouts can be unique, with some featuring unusual bathroom configurations where the toilet is in a separate room from the main bathroom area. A recurring issue mentioned by some guests is the hotel's cancellation policy, with reports of difficulties canceling reservations and being charged the full rate even after attempts to do so. Furthermore, some rooms are noted for having limited power outlets, which can be inconvenient for charging multiple devices. The hotel uses old-fashioned physical keys for rooms, which some guests found cumbersome. These points, while not fitting into standard categories, are important for managing expectations and planning a stay.