APK Resort

The hotel is often highlighted for its spacious rooms and its location within a quiet, residential area, providing a peaceful retreat away from the main thoroughfares. This setting, combined with generally perceived good value for money, makes it a suitable choice for budget travelers and couples seeking a tranquil vacation. It also appeals to vacationers looking for a relaxed base from which to explore. While many guests appreciate the overall cleanliness and the helpfulness of the staff, some experiences have been marred by significant issues, particularly regarding room allocation and basic amenities. For an enhanced stay, guests might consider requesting a room on a higher floor to enjoy the city or hill views. Additionally, given the hotel's slightly removed location, renting a scooter is a practical tip to facilitate easier access to nearby attractions and the beach.

Facilities & Amenities
Feedback on the hotel's facilities is mixed, with several areas requiring attention. The swimming pool is a notable feature, with some guests enjoying its presence and cleanliness, while others reported it being out of use due to a lack of maintenance, specifically mentioning it turning green. A significant concern raised by many guests is the condition and reliability of the elevator. It is frequently described as old, slow, and often out of service, leading to considerable inconvenience, especially for those on higher floors. Furthermore, issues with the air conditioning are common; some rooms lacked a remote control, making temperature adjustment impossible, while others reported the units being ineffective or entirely non-functional. While some rooms are equipped with a private jacuzzi on the balcony, its functionality has been inconsistent for some. These inconsistencies in basic amenities can significantly impact guest comfort and satisfaction during their stay.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are varied. While many guests praise the spacious rooms and note that sheets and towels are changed daily, some report significant issues with overall cleanliness, including a lack of consistent housekeeping services throughout their stay, and even the presence of insects in rooms. A recurring negative theme is the extreme discomfort of the beds, which are frequently described as rock hard or having the "worst mattress ever," significantly impacting sleep quality for many. Conversely, some guests found the beds comfortable. The room condition itself receives mixed reviews; while the size is consistently appreciated, some rooms are described as old, dated, or not matching online photos, with a musty smell in some bathrooms. Noise levels are generally considered low, contributing to a peaceful sleep, though occasional disturbances from other guests or nearby clubs are noted. A major complaint across numerous reviews is the lack of consistent hot water, with guests often reporting cold showers or needing to run the tap for extended periods to get only a few minutes of warm water.

Dining & Food Quality
Feedback concerning dining and food quality primarily focuses on the breakfast service, which receives overwhelmingly negative reviews. Many guests who expected a complimentary breakfast upon booking were disappointed to find it was not provided, or that the hotel denied its inclusion. For those who did experience the breakfast, the quality and variety were consistently criticized. Descriptions include a lack of choice, with minimal options often limited to cold eggs, toast, and basic fruit. Some guests reported long waiting times for breakfast to be delivered, only for it to arrive cold and without proper utensils. The overall sentiment suggests that the breakfast offerings are subpar and do not meet guest expectations, leading to significant dissatisfaction regarding this aspect of their stay.

Location & Accessibility
The hotel's location elicits mixed reactions from guests. While some appreciate its central location and proximity to popular areas like Bangla Road and Patong Beach, often within a 5 to 15-minute walk, others find it somewhat remote or difficult to access. Many reviews highlight challenges in finding the hotel, with taxi drivers struggling to locate it and some guests noting it's not listed on common navigation apps. The approach roads are sometimes described as being in poor condition or leading through construction sites and back alleys, which can be inconvenient. Despite these accessibility issues, the hotel is praised for being situated in a quiet, residential area, offering a peaceful environment away from the city's hustle. Additionally, the presence of nearby amenities such as 7-Eleven stores and local markets within a short walk is a positive point for many visitors.

Staff & Service
Guest experiences with staff and service are highly polarized. Many guests commend the staff's friendliness and helpfulness, noting their efforts to assist despite potential language barriers, and describing them as "brilliant" and "very nice." However, a significant number of reviews detail severe issues, particularly concerning check-in processes and refunds. Guests report extremely slow check-ins, being denied refunds for unfulfilled stays or services, and instances where staff became unresponsive or pretended not to understand English when faced with complaints. A major point of contention is the hotel's practice of room allocation, where guests frequently received rooms significantly different from what was booked online, often smaller, in a different building, or not matching advertised photos. This has led to accusations of "scamming" and considerable frustration, as guests were sometimes pressured to pay more or accept inferior accommodations.

Additional Information
Several critical issues, not fitting into other categories, significantly impacted guest stays. A major recurring problem was electricity outages, with multiple reports of guests being left without power for extended periods, sometimes up to 24 hours, even on significant dates like New Year's Eve. This led to inability to check in, being stranded on higher floors, and overall severe disruption. Furthermore, numerous guests reported booking discrepancies and misrepresentation, where the hotel failed to honor reservations for specific room types, such as two single beds, or provided rooms that did not resemble the photos advertised online. In some extreme cases, guests arrived to find the hotel closed or were directed to entirely different, substandard properties, leading to accusations of the hotel being a "scam" and causing immense frustration and financial loss due to unrefunded stays.