Narita Tobu Hotel Airport

This hotel offers a highly convenient stay, primarily due to its exceptional proximity to Narita Airport and its efficient shuttle service, making it a standout choice for transit travelers and those with early flights. Guests frequently highlight the spacious rooms, overall cleanliness, and the comfortable beds as key features contributing to a pleasant experience. The hotel is well-suited for families seeking a comfortable stopover, sightseers looking to explore nearby attractions via the shuttle, and business travelers needing easy airport access. To enhance your stay, guests recommend taking full advantage of the complimentary shuttle service and considering the highly praised breakfast buffet for a satisfying start to your day.

Facilities & Amenities
Guests find the on-site convenience store and pharmacy highly useful for last-minute needs, with many appreciating their good selection and reasonable pricing. The hotel provides ice machines on various floors and vending machines in corridors for added convenience. However, a common point of contention is that the fitness center, swimming pool, sauna, steam room, and hot tub all incur an additional charge and operate with limited hours, often only opening in the afternoon. While free Wi-Fi is available, some guests report it can be weak or unstable. Rooms generally include shampoo, conditioner, and body wash, but many guests note the absence of complimentary drinking water, tea, or coffee in the rooms, which is a recurring point of frustration.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, though some mention that the decor appears dated or that there are minor issues like stained carpets or unpleasant smells in older sections. Rooms are generally described as spacious for Japanese standards, providing ample space for luggage. Feedback on bed comfort is mixed; many find them comfortable, while a notable number describe them as firm or hard, and some find the pillows to be too soft or uncomfortable. In-room amenities like TVs are sometimes noted as old with limited English channels, and some rooms lack USB outlets. Noise levels receive mixed reviews; some rooms are commendably quiet despite airport proximity, but others experience noise from corridors or noisy neighbors due to thin walls.

Dining & Food Quality
The breakfast buffet consistently receives high praise from guests, often described as amazing, excellent, and delicious, offering a huge selection of both Western and Japanese food. Many highlight the variety and quality of the options available. The dinner buffet, however, garners mixed feedback; some find it to be of good quality, while others consider it overpriced with limited options and occasionally report slow service or a less inviting atmosphere. Room service is generally found to be a convenient option, with guests noting its promptness and good quality, though some perceive it as pricey. The hotel also features a bar or lounge, which some guests appreciate for its nice view, though its operating hours may be limited.

Location & Accessibility
The hotel's most significant advantage is its central location directly adjacent to Narita Airport, making it exceptionally convenient for travelers. A major highlight is the free shuttle bus service, which is consistently praised for being convenient, efficient, frequent, and reliable, providing seamless transportation to and from all Narita Airport terminals. Some guests also appreciate that the hotel offers a free shuttle bus to Aeon Mall for shopping and dining, and to Narita Station, providing access to Naritasan Park and Shinshoji Temple. While the shuttle is highly recommended, some guests note that Terminal 3 is within walking distance (approximately 10-15 minutes). Parking is available on-site, though some guests mention it incurs an additional fee.

Staff & Service
The majority of guests commend the staff for being friendly, helpful, attentive, and accommodating, often highlighting their professionalism and willingness to assist with various requests. The check-in and check-out processes are generally described as smooth, quick, and efficient, even during busy periods when large groups arrive. Specific aspects of service, such as the shuttle bus drivers, are frequently praised for their friendliness and efficiency. While most feedback is positive, a minority of guests report less favorable interactions, describing some staff as unfriendly, rude, or appearing tired, particularly at the front desk or in the restaurants. Some also mention instances of perceived inflexibility regarding specific requests or booking changes.

Additional Information
A recurring point of frustration for guests is the policy that the fitness center, swimming pool, and sauna facilities are not included in the room rate and require an additional fee for use, often with limited operating hours. Similarly, many guests note the absence of complimentary drinking water or tea/coffee in the rooms. The hotel is frequently described as being older or dated in its appearance, though generally maintained. Some guests mention that the hotel can be overcrowded with tourist groups, potentially leading to noise in common areas or corridors. The hotel's on-site pharmacy and convenience store are highly valued for providing essential items and souvenirs, especially given the lack of other nearby amenities.