Richmond Hotel Narita

This hotel is a highly convenient choice for transit travelers and layover guests due to its exceptional proximity to Narita Airport and the Keisei-Narita Station. Its signature feature is the seamless connection it offers to the airport, often via a complimentary shuttle service, making it ideal for those with early morning or late-night flights. Families will find the hotel accommodating with comfortable cribs and spacious rooms, while sightseers and tourists can easily explore the charming local area, including Naritasan Shinshoji Temple and Omotesando Street, which are rich with shops and restaurants. The hotel also caters well to business travelers seeking a reliable and comfortable stay. To ensure a smooth departure, guests are advised to book the popular airport shuttle in advance, as it operates on a limited schedule and can fill up quickly. Additionally, exploring the nearby town offers a pleasant cultural experience.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive amenities bar located in the lobby, offering a wide selection of complimentary items such as various bathroom essentials, tea, coffee, face masks, and bath salts, allowing guests to choose what they need. The presence of a convenient laundry room is highly appreciated, particularly by families and those on longer stays, as it provides flexibility and reduces packing needs. The hotel offers reliable free Wi-Fi throughout, ensuring guests can stay connected, though a few minor disconnections were noted. For entertainment, TVs with streaming platforms are available in rooms. While there is no on-site gym, guests can find one nearby. Parking is available in a multi-story facility, though some guests found it to be on the expensive side and occasionally experienced queues.

Cleanliness & Room Comfort
The hotel receives high marks for its overall cleanliness, with guests frequently commending the well-maintained rooms and common areas. Rooms are generally considered spacious for Japanese standards, allowing ample space for luggage and movement, especially the twin and family room configurations. Most guests report comfortable beds and high-quality linens, ensuring a restful night's sleep, though some found the beds to be on the firmer side. The hotel rooms are typically quiet, contributing to a peaceful environment. While some guests noted the bathroom design as basic or slightly dated, it is consistently reported as clean with good shower pressure. Minor issues like dusty walls or worn carpets were occasionally mentioned, but did not significantly detract from the overall positive impression.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests for its quality and variety. The buffet offers a good selection of both Japanese and Western options, with the eel mixed rice being a particular highlight and a guest favorite. Other popular items include miso soup, salmon, and a range of cereals, yogurts, and hot dishes like scrambled eggs and sausages. While the food quality is widely commended as delicious and good value, some guests noted that the breakfast area can become quite busy, especially during peak hours, and there were occasional reports of slow replenishment of popular items later in the morning. The hotel also features a restaurant that serves dinner, though some guests were disappointed to find it closed for private events on certain evenings.

Location & Accessibility
The hotel boasts an excellent central location, making it highly accessible and convenient for guests. It is situated just a short walk from Keisei-Narita Station (typically 3-5 minutes) and within easy reach of JR Narita Station (5-10 minutes), providing seamless connections to Narita Airport and other destinations. Guests appreciate the hotel's proximity to local attractions, including Naritasan Shinshoji Temple and the vibrant Omotesando Street, which offers numerous shops and restaurants. Additionally, there are many convenience stores and a supermarket nearby, enhancing convenience. A significant advantage is the free airport shuttle service, though it primarily operates in the mornings with a limited schedule and requires advance booking, often filling up quickly.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness and helpfulness, contributing significantly to a positive guest experience. Many guests highlighted the staff's professionalism and polite demeanor, noting their willingness to assist with various requests, including finding medical clinics or providing tools for minor repairs. The check-in and check-out process is generally described as smooth and efficient, though a few guests reported longer queues or minor issues with digital check-in. Staff members are often commended for their English proficiency, facilitating clear communication. While most feedback is overwhelmingly positive, a small number of guests had isolated experiences where some staff were perceived as less helpful or lacked smiles.

Additional Information
Guests appreciate the hotel's thoughtful approach to amenities distribution, allowing them to pick up desired items from a selection in the lobby, which promotes choice and reduces waste. For longer stays, the hotel offers an eco-style cleaning option, where guests can choose specific services like towel changes and garbage removal via their in-room TV, though some noted inconsistencies with the timing of this service. The hotel also provides comfortable cribs for families, enhancing their stay. While the hotel is generally well-maintained, some reviews suggest it is older or slightly dated in certain areas. Guests should note that drinking water bottles are not provided in rooms, with tap water being the primary source. Luggage storage is available for guests, even for several days.