Pearl Star Hotel Atami

This hotel offers a truly luxurious and memorable escape, with its signature feature being the private onsens available on many room balconies, providing stunning ocean views. It is an ideal destination for couples seeking a romantic getaway, families looking for spacious and comfortable accommodations, and wellness seekers desiring a relaxing retreat. Guests consistently praise the hotel's modern design, exceptional cleanliness, and the attentive service provided by the staff. For those celebrating special occasions, the hotel often goes above and beyond to make the stay unforgettable. To enhance your experience, consider utilizing the complimentary taxi service to and from the station, and be sure to explore the various dining options available on-site.

Facilities & Amenities
The hotel boasts a range of impressive facilities designed for guest comfort and relaxation. A standout is the infinity onsen located on the top floor, offering breathtaking panoramic views of the ocean and surrounding islands, complemented by various saunas and an indoor bath. Many rooms feature a private onsen on the balcony, allowing for an exclusive bathing experience with a view. Guests also appreciate the well-equipped fitness center, which includes a gym and a golf simulator, providing options for active pursuits. A sophisticated lounge offers complimentary drinks and snacks, creating a serene space for unwinding. The hotel also provides free Wi-Fi throughout the property, ensuring guests remain connected.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness and the exceptional comfort of its rooms. The accommodations are described as spacious with high ceilings, offering a sense of grandeur and openness. Many rooms feature a balcony with a private onsen, providing a luxurious and relaxing experience with direct ocean views. The beds are noted for their comfort, ensuring a restful night's sleep. While the bathrooms are generally well-appointed, some guests found the toilet doors to be heavy. Room controls, including lighting and air conditioning, are managed via an iPad, which some guests found convenient, though a few noted it could be less intuitive. Some minor issues like condensation or peeling wallpaper were occasionally mentioned, and while most rooms are quiet, some guests experienced occasional street noise or noise from adjacent rooms.

Dining & Food Quality
The hotel's dining options receive high praise, particularly the breakfast buffet, which is consistently described as extensive and delicious. It offers a wide array of choices, including Japanese, Western, and Chinese selections, with highlights such as a fresh orange juice machine and an egg station preparing dishes like Eggs Benedict to order. While most guests found the food quality to be excellent, some noted that the buffet variety could be improved for longer stays, and a few specific items, like the corn soup or roast beef, received mixed feedback. The hotel also features several on-site restaurants, including Teppanyaki, French, Sushi, and Chinese cuisine, with many guests highly recommending the quality and experience of these establishments. In-room dining is also available and well-regarded.

Location & Accessibility
The hotel boasts an excellent location, situated directly across from Atami Sun Beach, offering immediate access to the waterfront and stunning ocean views. It is conveniently within walking distance to the town's main shopping street, Atami Ginza, and various attractions. While the hotel is relatively close to Atami Station, some guests noted that the walk can be challenging due to the steep terrain. To alleviate this, the hotel provides a highly appreciated complimentary taxi service to and from the station, significantly enhancing accessibility. Parking is available on-site and is noted as convenient and free for guests, with direct access to rooms on some floors, which is a considerable advantage for those traveling by car.

Staff & Service
The staff at the hotel consistently receives high commendation for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome upon arrival, often including tea and sweets during check-in, and the overall professionalism demonstrated throughout their stay. The check-in process is generally described as smooth and efficient. Staff members are noted for being accommodating to various requests, such as dietary restrictions and special occasions, contributing to a personalized experience. While most interactions are positive, some guests occasionally noted minor inconsistencies in service, such as staff conversations or a perceived lack of English proficiency from some team members, though many staff are praised for their ability to communicate effectively in English.

Additional Information
Guests appreciate several thoughtful and valuable inclusions that enhance their stay. The mini-bar in the rooms is complimentary, offering a selection of beverages including local beers and sparkling wine. Access to the hotel's lounge is also included, providing a relaxing environment with free drinks and snacks during designated hours. The hotel features smart room controls via an iPad, allowing guests to manage lighting, air conditioning, and other room features. For those with vehicles, free parking is available, with the added convenience of direct access to rooms on certain floors. The hotel also offers a complimentary taxi service to and from Atami Station, a significant benefit given the local terrain.