ANA Crowne Plaza Narita by IHG

This hotel is a popular choice for transit travelers and business travelers due to its signature feature: a highly convenient free shuttle service to Narita Airport. Guests consistently highlight the friendly staff, excellent breakfast buffet, and the presence of a 24-hour convenience store on-site as major advantages. While the hotel is noted for its spacious rooms compared to typical Japanese accommodations, many reviews mention that the property feels dated. For families or those with early flights, the seamless airport connection and on-site amenities make it a practical base. To enhance your stay, be sure to check the shuttle schedule in advance and inquire about any available IHG member benefits upon arrival.

Facilities & Amenities
Guests appreciate the hotel's range of facilities, which contribute to a comfortable stay. The fitness center is well-equipped and accessible 24/7, allowing guests to maintain their routines. An indoor pool and sauna are available for relaxation, though some guests note their operating hours are somewhat limited. A significant convenience is the 24-hour Family Mart located in the lobby, offering a wide selection of snacks, drinks, and essential items, which is particularly useful given the hotel's remote location. Some reviews also mention the availability of a spa for additional wellness options.

Cleanliness & Room Comfort
Rooms are generally described as clean and well-maintained, providing a comfortable environment for guests. Many guests find the rooms to be spacious, especially when compared to other hotels in Japan. However, a recurring theme is that the rooms and their decor are dated and could benefit from a renovation. Feedback on beds is mixed; while some find them comfortable, a notable number of guests describe them as hard. In-room amenities like coffee makers and toilet seat warmers are appreciated. Some isolated reports mention a musty smell or minor stains, and noise from nearby airplanes or the motorway is occasionally noted, though overall, rooms are often considered quiet.

Dining & Food Quality
The hotel's dining options receive considerable attention. The breakfast buffet is consistently praised for its variety, quality, and delicious offerings, including both Western and Japanese selections, with many highlighting made-to-order items. The main restaurant, Ceres, provides good food, but some guests find its lunch and dinner options to be limited or overpriced. The Teppanyaki restaurant on the top floor is frequently recommended for its high food quality and service, offering a premium dining experience, though it may be closed on certain days. Room service is available and generally prompt, but its food quality can be inconsistent.

Location & Accessibility
The hotel's central location near Narita Airport is a primary draw, making it highly convenient for travelers. A major highlight is the free shuttle service that operates frequently to and from the airport terminals, ensuring seamless transfers. This shuttle also provides access to the Aeon Mall for shopping and Narita Station, allowing guests to explore the nearby town. While the hotel is situated in a remote area with no attractions within walking distance, the comprehensive shuttle service effectively mitigates this isolation. Some guests note that shuttle wait times can occasionally be long or that direct service to Terminal 3 is not available.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently commend the quick check-in process and the overall efficient service provided. Many reviews highlight the attentive service from concierge staff, who assist with travel details and luggage, and housekeeping, who ensure rooms are clean. Restaurant staff are also noted for their mindful and pleasant service. The ability of most staff members to communicate effectively in English is a significant advantage, contributing to a smooth and positive experience for international guests.

Additional Information
Guests often appreciate the IHG Rewards member benefits, which can include perks like room upgrades and welcome amenities. A highly valued feature is the 24-hour Family Mart convenience store located directly in the lobby, providing easy access to necessities and snacks. Some guests have noted the presence of a destination fee that covers certain services. While most reviews are positive, a few isolated instances mention concerns such as mold or cockroaches in bathrooms, though these are not widespread issues. The hotel also offers luggage storage for guest convenience.