Bamboo @ Koh Chang

This hotel is highly regarded for its incredible beachfront location, offering direct access to the sea and stunning views, making it a memorable choice for beach lovers and sightseers alike. Its position also provides excellent value, especially for budget-conscious travelers seeking proximity to local amenities. While the hotel's prime location and affordability are consistently praised, guests note that the property itself is quite basic and shows signs of wear, with service quality receiving mixed feedback. It is particularly well-suited for families and couples looking for a quiet, relaxing atmosphere away from the main street's hustle. To enhance your stay, consider requesting a sea-view room for breathtaking sunsets and be prepared for a more rustic accommodation experience, perhaps bringing your own preferred toiletries.

Facilities & Amenities
Most guests appreciate the hotel's pool and its convenient proximity to the beach, offering a refreshing alternative to the ocean. However, some reviews indicate that the pool can sometimes be unclean or have an excessive amount of chlorine. Wi-Fi performance is quite varied, with some guests reporting perfect connectivity while others experience slow or non-existent service. Although beach loungers are available for guest use, many note that staff do not set them out, requiring guests to do so themselves. The reception area is frequently described as small, uninviting, and often unattended, sometimes cluttered with supplies. This general sense of clutter and disarray, including piles of old nets and broken furniture in common areas, detracts from the hotel's overall aesthetic and perceived upkeep.

Cleanliness & Room Comfort
Rooms are generally found to be clean upon arrival, with many guests appreciating the absence of pests and the fresh, clean bedding provided. However, the overall condition of the rooms is frequently described as run-down, dated, or very basic, often lacking standard amenities such as a chair or table within the room. A significant number of reviews highlight the hard beds, which many guests found uncomfortable, impacting their sleep quality. Bathrooms often receive negative comments due to issues like wet bathroom floors after showering, a persistent mold smell, or general disrepair. While some guests found the hotel quiet and conducive to sleep, others reported noise from staff or issues with light entering through uncurtained windows, particularly from a small window above the door.

Dining & Food Quality
The breakfast experience at the hotel receives mixed reviews; while some guests find it adequate, many describe it as basic, lacking variety, and not a buffet, with limited options like eggs and sausages. There is a general absence of fresh fruits, vegetables, or yogurt from the breakfast menu. In contrast, the hotel's restaurant receives high praise for its food quality, particularly its Thai food and specific dishes like chicken skewers, with many considering it among the best in the area for lunch. However, the restaurant's atmosphere and service can be a point of contention, with some guests reporting messy common areas, rude staff, or a general lack of attentiveness, and it is not consistently open for dinner service.

Location & Accessibility
The hotel's beachfront location is consistently highlighted as its strongest asset, offering direct access to the sea and stunning views, particularly from sea-view rooms. Its central location also provides easy walking access to numerous shops, restaurants, pharmacies, and massage services, making it highly convenient for guests to explore the surrounding area. Despite being close to amenities, the hotel is generally described as quiet, situated away from the main street's noise, allowing for a relaxing stay. However, limited parking is a recurring issue, with many guests reporting difficulty finding on-site spots and having to park on the street, which can be inconvenient for those arriving by car.

Staff & Service
Feedback on staff and service is notably polarized. Many guests commend the friendly staff and helpful staff, describing them as kind, accommodating, and attentive, with specific individuals receiving high praise for going above and beyond. However, a significant number of reviews report issues with service, including difficulty identifying staff due to a lack of uniforms, a general absence of smiles or greetings, and a perceived disinterest in assisting guests. A language barrier is also frequently mentioned, making communication challenging for non-Thai speakers. Furthermore, housekeeping is a major point of dissatisfaction, with many guests reporting rooms not being cleaned daily, a lack of fresh towels or water, and a perception that basic amenities are withheld based on room price. The check-in process can also be inconsistent, with some guests finding it quick and others having to search for staff.

Additional Information
The hotel is a family-run establishment, with the family often residing on the premises, contributing to a unique, personal atmosphere for many guests. However, some guests have reported a concerning policy regarding basic amenities like daily room cleaning, fresh towels, and water, with staff allegedly stating these services are not included for "cheaper" rooms, leading to significant dissatisfaction. While offering direct beach access, some reviews note that the steps to the beach and around the pool area are uneven or in need of repair, potentially posing a challenge for guests with mobility issues. The hotel's overall condition suggests it has been significantly impacted by recent hardships, with some areas appearing as a construction site or in need of a general refresh.