Mac Resort Hotel

The hotel offers a memorable stay primarily due to its direct beach access and a beautiful infinity pool that overlooks the sea, making it a prime spot for relaxation and enjoyment. Guests frequently highlight its excellent location on White Sands Beach and the spacious rooms as key advantages. The nightly fire show on the beach also adds a unique entertainment element. This destination is particularly well-suited for families seeking a convenient beach holiday with entertainment, and couples looking for a relaxing getaway with stunning views. While many appreciate the value, prospective guests should be aware of potential noise from the adjacent bar, especially in rooms facing that direction, and consider bringing earplugs for a more peaceful night. The hotel's age is also a recurring theme, suggesting some areas could benefit from updates.

Facilities & Amenities
The hotel features a highly praised swimming pool with a jacuzzi, offering a refreshing alternative to the ocean, and guests appreciate the availability of loungers for sunbathing. While the air conditioning in rooms is generally effective, some guests reported it being insufficient for the room size or experiencing issues. Wi-Fi connectivity is a common point of concern, often described as unstable or unreliable. For convenience, the hotel is surrounded by various amenities, including a 7-Eleven, Mini Mart, and Big C Minimart nearby, along with numerous shops and restaurants on the main road. However, guests should note the absence of an elevator, which can be a challenge for those with mobility issues or heavy luggage, and limited parking requiring guests to use the main road.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests found their rooms to be spacious and clean upon arrival, with comfortable beds ensuring a good night's sleep. However, a significant number of reviews mention issues with cockroaches and other bugs appearing in rooms and bathrooms, which was a major concern for some. Some guests also reported a persistent unpleasant smell in certain areas and noted that the swimming pool occasionally appeared grimy. Rooms are described as somewhat dated and in need of renovation, with issues such as a lack of electrical sockets, problematic showers (e.g., no holder for the shower hose, inconsistent water temperature), and windows that do not close properly, leading to noise or insect entry. Noise levels from the adjacent bar are frequently mentioned, particularly for rooms facing that side, though the music typically ceases by midnight.

Dining & Food Quality
Feedback regarding dining and food quality is varied. The breakfast receives frequent criticism, with many guests reporting that the food items are consistently cold, even those meant to be hot, and the coffee is often described as poor or unfiltered. The buffet selection is considered limited by some, though an omelet station and toast are generally well-received. For other meals, the restaurant offers a large menu, and while some guests enjoyed their food, others found the quality inconsistent, describing dishes as bland or poorly prepared. The beach bar is a popular spot, praised for its delicious food and reasonable prices, offering a pleasant atmosphere for evening meals right on the sand. Many guests prefer to explore the numerous local restaurants nearby for alternative dining experiences.

Location & Accessibility
The hotel's central location on White Sands Beach is consistently highlighted as a major advantage, providing direct access to the beach and stunning sea views. Guests appreciate being within easy reach of a wide array of shops and restaurants situated on the main road just outside the hotel. The proximity to essential services like 7-Eleven, Mini Marts, and ATMs adds significant convenience for travelers. The area also benefits from good transport links, making it easy to explore other parts of the island. While the location is bustling and vibrant, it is generally considered safe. Parking is a point to note, as the hotel does not have its own dedicated parking area, requiring guests to park on the main road, which can be limited.

Staff & Service
The staff and service at the hotel elicit highly mixed reviews. Many guests praise the friendly staff, describing them as helpful, attentive, and efficient, particularly highlighting the positive interactions with restaurant and some reception personnel who went out of their way to assist. However, a significant number of reviews express dissatisfaction with certain reception staff, who are frequently described as unhappy, unwelcoming, rude, or lacking in customer service. Issues such as long waits at reception, unhelpful responses to complaints, and a general lack of attentiveness were reported. While check-in is often smooth, some guests found housekeeping inconsistent, with amenities not always replenished daily. Overall, the service experience appears to vary greatly depending on the individual staff encountered.

Additional Information
Guests should be aware that the hotel is described as old and run down, with many areas in need of maintenance and renovation, which impacts the overall aesthetic and functionality. A unique and highly appreciated aspect is the free fire show performed nightly on the beach, providing engaging entertainment for guests. The hotel's policy of not having an elevator is frequently mentioned, which can be a practical consideration for guests with heavy luggage or mobility challenges. While the hotel's location next to a lively bar means there can be loud music until around 11 PM or midnight, many guests find it manageable or even enjoyable. A notable instance of staff honesty was reported, where a guest's lost bag containing valuables was found and safely kept by the hotel until collection.