HOTEL MYSTAYS PREMIER Narita

This hotel is a popular choice for transit guests due to its free, reliable shuttle service to Narita Airport, Narita Station, and the Aeon Mall, making it an excellent base for short stays or layovers. Guests frequently commend the hotel's generally spacious rooms (especially for Japan), overall cleanliness, and the comprehensive range of amenities provided. The presence of an on-site Family Mart is a significant convenience, allowing guests easy access to essentials. While many find the staff friendly and helpful, some experiences vary. The hotel is also well-suited for families due to its larger room options and the mall shuttle, and for business travelers seeking airport proximity and functional facilities. To enhance your stay, it is advisable to confirm the operating hours and any fees for the onsen and pool in advance, as these can be limited. Additionally, some guests recommend being aware of the potential for a lingering smoke smell in certain rooms, even those designated non-smoking, and utilizing the shuttle to explore Narita town for local culture and dining.

Facilities & Amenities
The hotel offers a wide array of facilities designed for guest convenience and relaxation. A significant highlight is the 24-hour Family Mart located in the lobby, providing easy access to snacks, drinks, and travel necessities. Guests can also enjoy a fitness center equipped with a gym, and an indoor pool for recreation. For those seeking relaxation, there is an onsen (public bath) and a sauna, though some guests note these may incur an additional fee or have limited operating hours. The property also features a beautiful Japanese garden with a koi pond, offering a peaceful space for a stroll. Other practical amenities include free Wi-Fi, vending machines, ice machines, and self-serve laundry facilities. While some facilities show signs of age, they generally remain functional, contributing to a comfortable stay.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, with many appreciating the spacious rooms which are notably larger than typical Japanese hotel accommodations. The comfortable beds and quality amenities such as toiletries, pyjamas, and coffee/tea facilities are frequently praised. Rooms are often equipped with double-glazed windows, effectively minimizing external noise from the airport or road, contributing to a quiet environment. However, feedback on room condition is mixed; while some rooms are well-maintained, others show signs of being old and dated, with worn carpets, scratched wallpaper, and older furniture. A recurring concern for some guests is a persistent stale cigarette smoke smell, even in non-smoking rooms. Bathrooms can also be a point of contention, described by some as small, old, or in need of refurbishment, with occasional issues like dusty surfaces, hard pillows, or inconsistent AC performance (often centralized and too warm).

Dining & Food Quality
The hotel provides various dining options, with the breakfast buffet receiving consistent praise for its variety and quality. Guests appreciate the extensive selection of Japanese, Western, and Chinese dishes, often highlighting the omelet station and fresh options. While the dinner buffet is available, some guests find it to be on the pricier side, with mixed reviews on its value. The hotel also features on-site restaurants offering different cuisines, and room service is available, with some guests commending the taste and presentation of the in-room dining options. The Family Mart in the lobby serves as a convenient alternative for quick snacks and meals, especially when other dining facilities are closed or for those seeking more budget-friendly options. Some guests note that the restaurant atmosphere can be quite busy, particularly during peak hours.

Location & Accessibility
The hotel's primary advantage is its close proximity to Narita International Airport, making it an ideal choice for travelers with early morning flights or late arrivals. A major draw is the free shuttle bus service, which operates regularly to and from the airport terminals, the Narita Station, and the Aeon Mall. This service is highly valued for its convenience and punctuality, providing easy access to local attractions like the Narita-san temple and shopping opportunities. However, guests should be aware that the hotel is quite isolated, with no other dining or entertainment options within walking distance. While the shuttle service is comprehensive, its frequency can be a point of concern for some, and the buses can become crowded during peak times. Parking is available, though some guests mention it can be located a distance from the entrance.

Staff & Service
The staff at this hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the quick check-in and check-out processes, as well as the staff's willingness to accommodate requests, such as room changes or providing portable air conditioners. The shuttle drivers are consistently noted for their efficiency and politeness. Most staff members are able to communicate effectively in English, which is a significant advantage for international travelers. However, there are isolated instances of inconsistent service, with some guests reporting a lack of assistance with luggage carts or unhelpful responses regarding specific inquiries like taxi bookings or shuttle schedules. A notable policy mentioned by some guests is the tattoo policy for the onsen, which restricts entry for individuals with tattoos, a point of contention for some.

Additional Information
Guests should be aware of certain hotel policies and unique features that may impact their stay. The air conditioning system is centrally controlled, meaning individual room temperature adjustments may be limited, and some guests have experienced rooms being too warm, particularly during colder months when only heating is available. The hotel offers an onsen (public bath), but access often requires an additional fee and has specific operating hours, which some guests find restrictive. There is a strict tattoo policy for the onsen, prohibiting entry for individuals with tattoos, which has caused disappointment for some international visitors. While the hotel provides a laundry facility, it is self-service. The hotel has a Japanese garden on the property, offering a tranquil space for relaxation.