JR East Hotel Mets Premier Sapporo

This hotel is highly regarded for its exceptional proximity to Sapporo Station and its modern, well-appointed rooms featuring high-end amenities. It stands out as a convenient and comfortable choice, making it ideal for solo travelers and business travelers seeking efficiency and comfort, as well as sightseers and couples looking for a convenient base to explore the city. Guests consistently praise the hotel's cleanliness, the comfort of its accommodations, and the attentive service provided by the staff. To enhance your stay, guests are advised to utilize the extensive complimentary amenities available in the lobby and be prepared for a self-check-in process, though staff are readily available to assist.

Facilities & Amenities
Guests frequently highlight the impressive array of in-room amenities, including Dyson hairdryers and air purifiers, and ReFa showerheads, which elevate the comfort of the stay. Many rooms also feature a small massage cushion, adding to the relaxation. The hotel provides free Wi-Fi throughout, ensuring guests remain connected. For convenience, there are coin-operated washer and dryer machines available, and guests can check their status via the in-room TV. The lobby offers a free coffee and tea station, along with a wide selection of complimentary amenities such as face masks, bath salts, and various toiletries, which are much appreciated.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness and the modern design of its rooms. While many found the rooms to be spacious for solo travelers, some noted they could feel small and cramped for two people with large luggage, often lacking sufficient storage space or hangers. The beds are generally described as comfortable, though a few guests found the pillows too soft or the mattresses too firm. The soundproofing is excellent, ensuring a quiet and restful stay despite the central location. The bathroom areas receive high praise for being spacious, featuring a separate shower and bathtub, and equipped with heated toilet seats and strong water pressure.

Dining & Food Quality
Most guests highly praised the breakfast buffet, describing it as fantastic and delicious with a good variety of options. Many highlighted the inclusion of local Hokkaido delicacies such as fried chicken, soup curry, and ingredients for a seafood bowl, along with popular items like French toast and fresh Hokkaido milk. While some guests found the selection to be sufficient, a few wished for more fresh food choices or noted that some hot dishes were only mildly warm. The restaurant area can become crowded during peak times, occasionally leading to lines for seating.

Location & Accessibility
The hotel's central location is a major draw, being just a few minutes' walk from Sapporo Station, including the JR Station and subway station entrances. This provides excellent connectivity for exploring the city and beyond. Guests appreciate the proximity to convenience stores like Seicomart, 7-Eleven, and Lawson, as well as numerous shopping and dining options within easy walking distance or via the underground shopping passages. While the location is generally quiet, some guests experienced construction noise from nearby roadworks, particularly at night. Parking is not available directly at the hotel but paid options are nearby.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, and attentive. Guests appreciate their willingness to assist with various requests and their overall kind demeanor. The check-in process, while primarily self-service via kiosks, is made smooth by the presence of staff who are readily available to guide guests, especially those unfamiliar with the system or with limited Japanese. The check-out process is noted as particularly easy, often done via the in-room TV. While housekeeping is typically provided every three days, staff are responsive to requests for more frequent service or towel replenishment.

Additional Information
The hotel's cleaning policy involves full room cleaning every three days for extended stays, with daily towel and amenity replenishment available upon request, which some guests found convenient for eco-friendliness while others preferred more frequent service. A notable point for guests is the presence of a smoking room on the lobby level, which some found led to a noticeable cigarette smoke smell in the lobby area. The hotel provides complimentary drinks in the room, such as bottled water and chocolate, adding a thoughtful touch. The coin-operated laundry facilities are a practical amenity, with guests able to monitor machine availability and cycle times via their in-room television.