Marroad International Hotel Narita

This hotel is a popular choice for travelers due to its convenient proximity to Narita Airport and its complimentary shuttle service, making it an ideal option for transit passengers and those with early morning flights. Guests frequently highlight the spacious rooms and the unique opportunity to enjoy views of planes taking off and landing from their windows or the rooftop restaurant. The hotel is also well-suited for families seeking comfortable and ample space, and for sightseers who can utilize the shuttle to explore nearby attractions like the Aeon Mall or Narita city. While the property shows some age, its consistent cleanliness and the helpfulness of the staff contribute to a pleasant stay. For an enhanced experience, guests are advised to check the shuttle bus schedule carefully, especially for late-night arrivals or early departures, and to be aware of the on-site convenience store for any immediate needs.

Facilities & Amenities
The hotel offers a range of convenient facilities to enhance guest stays. A notable feature is the on-site convenience store, which provides easy access to snacks, drinks, and essential items, though some guests note its limited operating hours and selection. For currency exchange needs, a money exchanger is available in the lobby. Guests can maintain their fitness routines at the gym, and some reviews mention a public bath (onsen) for relaxation, though it may incur an additional fee and have specific operating hours. While some ice machines were reported as out of service, the presence of vending machines adds to the convenience. Free Wi-Fi is available, though some guests experienced connectivity issues.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, providing a comfortable environment for their stay. The spacious rooms are frequently praised, offering ample space, especially compared to typical Japanese hotel rooms, making it easy to manage luggage. The comfortable beds ensure a restful night's sleep, though some guests found the pillows too thick. While the overall decor is described as dated or old furniture, the functionality and cleanliness are appreciated. Noise levels can be an issue, with some guests reporting hallway noise, street noise, or sounds from planes taking off and trains passing by, particularly on lower floors. The bathrooms are noted as being somewhat outdated, and some guests experienced issues with the air conditioning not adequately cooling the room.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, described as outstanding and delicious. It offers a broad selection of both international and Japanese breakfast options, ensuring a satisfying start to the day. Many guests particularly enjoy the sweeping view of the airport runway from the rooftop restaurant where breakfast is served. While the dinner buffet is generally considered good, some guests found it to be expensive and noted that the food could be barely warm. Food options outside of breakfast are limited, with the main restaurant having restricted hours, especially in the evening, and no room service being available. Guests often rely on the on-site convenience store for food outside of restaurant hours.

Location & Accessibility
The hotel's central location near Narita Airport is its primary advantage, making it highly convenient for air travelers. A free shuttle service operates frequently between the hotel and the airport terminals, ensuring easy and timely transfers. Beyond airport connections, the hotel also provides a complimentary shuttle bus service to Narita city and the Aeon shopping mall, offering guests options for dining, shopping, and local exploration. While the hotel is well-connected by its shuttle services, some guests noted that it is a little far from the city center for walking, and there are no other restaurants or amenities within easy walking distance. Parking is available on-site for guests, though a fee applies.

Staff & Service
The hotel staff consistently receives positive feedback for their friendliness, helpfulness, and attentiveness. Guests appreciate the quick check-in process, even during late hours, and the staff's willingness to accommodate requests, such as changing rooms due to noise issues. Many guests highlight the staff's courteous demeanor and their efforts to assist with luggage and provide information. While most interactions are positive, some guests noted that not all staff members were fluent in English, which occasionally led to minor communication challenges. However, the overall impression is that the staff strives to provide excellent service, contributing significantly to a positive guest experience.

Additional Information
Guests should be aware that the hotel's public bath facility may require an additional fee for use, and its operating hours are specific, typically from late afternoon to late evening. Some guests noted that bottled drinking water is not provided in the rooms, and coffee-making facilities might be limited to green tea. The shuttle bus service to the airport, while generally efficient, has specific schedules and may not operate late at night or stop at all terminals, requiring guests to plan accordingly. Some guests also reported that the ice machines on certain floors were out of order. The hotel's heating and cooling system is centrally controlled, meaning individual room temperature adjustments may not be possible, which some guests found uncomfortable.