Narita View Hotel

The hotel is particularly noted for its convenient shuttle bus service, which provides seamless transfers to and from the airport, Narita station, and a nearby shopping mall, making it an excellent choice for transit travelers and sightseers exploring the area. Its signature feature, a well-regarded onsen (hot spring) with both indoor and outdoor sections, offers a relaxing retreat for guests, though some note restrictions for those with tattoos. The presence of a 24-hour convenience store within the lobby is also a significant highlight, providing easy access to essentials and snacks. While many guests appreciate the hotel's overall value and the spaciousness of some rooms, feedback on room condition is mixed, with some areas showing signs of age. The hotel caters well to families due to its amenities and shuttle access to the mall, and couples can enjoy the onsen experience. To ensure a comfortable stay, guests are advised to inquire about renovated rooms, particularly those on higher floors in the main building, and to be mindful of peak times for the shuttle service.

Facilities & Amenities
Guests frequently highlight the hotel's onsen as a major draw, offering a relaxing experience with both indoor and outdoor bathing areas. While access to the onsen typically incurs an additional charge, many guests find it to be a worthwhile amenity, though it's important to note that a tattoo policy may restrict entry for some. The 24-hour convenience store located directly in the lobby is consistently praised for its exceptional convenience, providing easy access to a wide range of products. The hotel also features a pleasant garden area, offering a tranquil space for guests to stroll. While some guests appreciate the availability of parking, feedback regarding air conditioning is often negative, with many reporting issues with temperature control, leading to rooms being uncomfortably warm. The elevators can also become crowded during peak times, leading to minor inconveniences.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Many reviews describe the rooms as old and dated, with some areas showing significant wear and tear, including peeling wallpaper, worn carpets, and visible stains. Specific concerns include mold in bathrooms and an pervasive unpleasant aroma, often described as musty, smoky, or simply old. Some guests found their beds to be uncomfortably hard, likening them to sleeping directly on a bed base. Conversely, other guests reported their rooms were spacious and adequately clean, particularly those in renovated sections. Amenities such as yukata (Japanese bathrobes) and pajamas are often appreciated. Noise levels vary, with some guests experiencing quiet stays, while others noted thin walls leading to disturbances from neighboring rooms or student groups. The effectiveness of the air conditioning is a recurring negative point, with many guests unable to control room temperature, resulting in uncomfortable warmth.

Dining & Food Quality
The hotel's breakfast buffet consistently receives high praise from guests, frequently described as outstanding, delicious, and offering a wide variety of options, often compared favorably to five-star hotel breakfasts. Many guests consider it to be an excellent value despite the cost. The hotel also features other restaurants, including a Chinese-Japanese option, which some guests found to be lovely and offering good quality food, such as a well-regarded Japanese set dinner. However, feedback on the dinner buffet is more varied, with some guests finding it expensive for the selection offered, noting a lack of replenishment for certain dishes, or expressing disappointment with the overall food quality. Some guests opted to utilize the on-site convenience store for their evening meals due to perceived better value or limited restaurant options.

Location & Accessibility
The hotel's proximity to the airport is a significant advantage, making it a highly convenient choice for travelers with early flights or late arrivals. A major highlight is the complimentary shuttle bus service, which operates frequently to and from the airport, Narita station, and the Aeon Mall, providing essential connectivity given the hotel's somewhat secluded location. Guests consistently praise the shuttle's punctuality and ease of use, though some have noted overcrowding during peak times. While the hotel offers parking facilities, which some guests found to be reasonably priced, the surrounding area is generally described as being far from town with limited attractions or dining options within walking distance. This makes the shuttle service indispensable for accessing local amenities and sightseeing opportunities.

Staff & Service
The hotel staff generally receives high commendation for their friendliness and helpfulness, with many guests highlighting their polite and attentive demeanor. The check-in process is frequently described as quick and smooth, contributing to a positive arrival experience. Guests appreciate the staff's willingness to assist with various requests, from ordering taxis to providing information. However, there is one notable instance of extremely negative feedback regarding a shuttle bus coordinator, who was described as rude and aggressive, causing significant distress to a guest. Despite this isolated incident, the overall sentiment towards the hotel's service is positive, with many guests praising the staff's dedication to ensuring a comfortable stay and their ability to manage interactions effectively, even with language barriers.

Additional Information
Guests should be aware that while the hotel boasts an impressive onsen, there is an additional charge for its use, which some guests found surprising as it was not always clearly stated during booking. Furthermore, the onsen has a tattoo policy that may restrict entry for individuals with tattoos, a point of disappointment for some. The hotel's age is a recurring theme, with many reviews noting that while some areas have been renovated, particularly higher floors in the main building, other sections, especially the Garden Wing, are considerably older and show signs of wear. Some guests have reported issues with centralized air conditioning systems that cannot be adjusted in individual rooms, leading to uncomfortable temperatures. The hotel is also known to host corporate training or student groups, which occasionally contribute to noise levels.