Centre Point Prime Hotel Pattaya

This hotel is a prominent landmark in Pattaya, distinguished by its impressive water park featuring a wave pool and slides, making it a highly attractive destination for families with children seeking fun and entertainment. While many guests praise the attentive staff, overall cleanliness, and comfortable accommodations, feedback is mixed regarding the hotel's ability to manage large crowds, particularly during peak seasons. The hotel's design, resembling a service apartment, offers practical amenities for longer stays. Couples can also find a pleasant experience, appreciating the clean rooms and dedicated service. To ensure a smoother visit, it is highly recommended to avoid staying during weekends or public holidays, as the hotel can become extremely crowded, leading to significant wait times for check-in and elevators. Guests should also be prepared for the hotel's location, which is not central, and plan to utilize the convenient shuttle service for transportation to key areas.

Facilities & Amenities
The hotel's standout feature is its water park, which includes a popular wave pool and slides, providing ample entertainment, especially for children. Guests also appreciate the presence of multiple swimming pools, including a smaller one on the third floor, and a well-equipped fitness center. The lobby is often noted for its pleasant aroma and welcoming atmosphere, offering complimentary drinks and snacks. For families, a kids' club and playroom are available, though some guests find them small. While parking is generally ample, some areas are unpaved, and covered spots are limited. A shuttle service to the city center and a major shopping mall is provided, proving convenient for guests. However, a recurring concern is the elevators, which are frequently described as slow, insufficient in number for the hotel's capacity, and prone to long waits, especially during busy periods. Some guests also note issues with key card access for elevators and rooms.

Cleanliness & Room Comfort
Guests generally commend the cleanliness of the rooms, often describing them as spotless and well-maintained. The beds receive high praise for being comfortable, new, and featuring soft pillows, ensuring a restful sleep. Many rooms are designed in a condo-style, offering a separate living area and a kitchenette equipped with a microwave, refrigerator, and basic dishes and utensils, which is highly appreciated for convenience. Some rooms provide pleasant city views or distant sea views from higher floors. However, a significant number of guests report issues with noise levels, particularly from adjacent rooms, closing doors, and street noise, which can disrupt sleep. Some also mention unpleasant drain smells in the bathroom and concerns about the air conditioning unit being positioned directly above the bed, causing discomfort. Additionally, a few guests noted minor issues like a lack of bathrobes or slippers.

Dining & Food Quality
The breakfast at the hotel receives mixed reviews, though many guests find the variety to be good, with options like Pad Thai, pastries, and various hot dishes, and appreciate that items are consistently refilled. Some guests praise the food quality, highlighting specific items like cocoa and yogurt. However, a notable number of reviews indicate that the breakfast can be overcrowded, leading to long queues and requiring guests to choose specific dining times due to the limited capacity of the restaurant area. The food quality itself is sometimes described as average, bland, or overly sweet, with some guests noting issues like cold bacon or a lack of fresh coffee. Beyond breakfast, dining options within the hotel are perceived as limited, with some guests feeling there isn't a proper restaurant for the hotel's size. A significant point of contention for many is the hotel's policy of not serving alcohol anywhere on the premises.

Location & Accessibility
The hotel is situated on a main road, making it easy to locate and providing convenient access for those traveling by car. While it offers ample parking, some guests note that the covered spaces are limited and the unpaved, dusty outdoor areas can be inconvenient, sometimes requiring a slow shuttle service to the lobby. The hotel's location is frequently described as being far from the city center and the beach, necessitating transportation to reach popular attractions, dining, and nightlife. Guests appreciate the complimentary shuttle service to a major shopping mall and other key areas, which helps mitigate the distance. However, the immediate surroundings are generally considered unappealing, with few shops or restaurants within easy walking distance, and crossing the busy road can be challenging. This makes the hotel less ideal for guests who prefer to explore on foot.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, politeness, and attentiveness. Guests frequently highlight their helpfulness and professionalism, noting that staff members are often seen smiling and greeting guests warmly. Many appreciate the responsive service from housekeeping and bellboys, who assist with luggage and room requests. However, the check-in and check-out processes are a major source of frustration for numerous guests, often involving extremely long waits and disorganized queue systems, especially during peak periods. Some guests report a lack of flexibility regarding late check-out, even after extended waiting times upon arrival. While individual staff members are commended, the overall management of guest flow during busy times is a recurring point of criticism, with some feeling there are insufficient staff to handle the large volume of visitors efficiently.

Additional Information
A significant and frequently mentioned aspect of the hotel is its no alcohol policy, which means no alcoholic beverages are served or sold on the premises, a detail that surprises and disappoints many guests who are not aware of it beforehand. Guests should also be prepared for a deposit requirement upon check-in, which can be unexpected. During peak seasons and holidays, the hotel experiences extreme overcrowding, leading to a chaotic atmosphere in common areas and long waits for all services. Some guests have noted issues with key card functionality for both rooms and elevators. There are also mentions of an additional service charge and tax applied to food and beverage purchases, which is not always clearly advertised. The hotel is particularly popular with families with children and tour groups, which contributes to the high occupancy and lively environment.